Veterinarian Endorsed • FelineVMA Member • Cat Friendly Veterinary Advocate®
POLICIES & BOOKING INFORMATION
Booking & Scheduling
All reservations must be submitted through Time to Pet and are subject to availability. One standard visit per day is scheduled within the flexible 9 AM–4 PM window. Premium AM (8–9 AM) and Premium PM (4–5 PM) visits are available for an additional $15 per visit, subject to availability. Specific arrival times are not guaranteed.
Cancellations, Refunds & Credits
Client-initiated cancellations made 7 days or less before a scheduled visit are nonrefundable and ineligible for credits.
Cancellations made at least 8 days in advance qualify for an account credit valid for 90 days. Unused credits expire and are not refundable.
Holiday bookings are nonrefundable and ineligible for credits regardless of cancellation notice. No refunds or credits are issued for early returns or unused visits.
A client's decision to discontinue services remains subject to these policies.
Exceptional circumstances may be reviewed individually at Nashville Kitty Sitter's discretion. Cancellations initiated by Nashville Kitty Sitter are handled separately.
Home Access & Keys
Clients must provide working keys, lockboxes, access codes, and clear entry instructions before services begin. Any changes must be communicated through Time to Pet in advance. Client-related access issues do not qualify for refunds or credits.
Medication & Safety
Medication administration is subject to additional fees. Medication will not be attempted if a cat displays aggression, resistance, or behavior that makes administration unsafe.
Client Responsibilities
Clients are responsible for maintaining accurate pet care instructions, emergency contact information, and home access details in Time to Pet. Nashville Kitty Sitter reserves the right to decline or discontinue services when safety or service requirements cannot be met, subject to applicable cancellation terms.