Frequently Asked Questions

We are located in the central area of Germantown (37208), and our services are exclusively limited to drop-in visits at your home. Please note that we do not currently offer overnight sitting services.

Please note that a travel fee will apply for locations beyond our 10-mile radius. Please refer to SERVICE AREA  for more info

Our primary objective as sitters is to ease the guilt experienced by pet parents, particularly those managing work and home life, and provide them with peace of mind. When you enlist the services of a professional, your cat or kitten can stay in the comfort of their home, surrounded by familiar items such as their bed, toys, smells, and sounds. They can maintain their regular diet and exercise routine. Additionally, they will receive personalized attention and care tailored to their specific needs.

At Nashville Kitty Sitter, we understand the importance of trust when it comes to caring for your pets in your home. As the owner and solo sitter, I want to assure you that I have undergone a thorough background check to ensure my trustworthiness and provide you with peace of mind.

Being a licensed pet sitting company in Nashville, TN, we prioritize the safety and security of your pets and your home. We are fully insured and bonded through Business Insurers of the Carolinas, and I am personally certified in Pet First Aid & CPR. Your pets' well-being and safety are of utmost importance to me.

You can rely on my professional and dedicated pet sitting services, knowing that your beloved furry friends are in capable hands while you're away. Your trust and satisfaction are my top priorities.

Yes, Nashville Kitty Sitter is insured and bonded by the Business Insurers of the Carolinas. This insurance coverage is specifically designed for professional pet sitters and protects the care of the pets and property in their care at the client's home. This ensures that the client's pets and property are covered in any unforeseen incidents or accidents during the pet-sitting services.

Here are the reasons why daily visits from Nashville Kitty Sitter are essential while you are away:

Feeding and Hydration: Cats and kittens require regular meals and access to fresh water. Daily visits ensure they receive their scheduled feedings and remain hydrated throughout your absence.

Litter Box Maintenance: Cats are particular about cleanliness and prefer clean litter boxes. Daily visits allow the sitter to clean the litter box regularly, promoting your cat's comfort and hygiene.

Health Monitoring: Daily visits enable the sitter to monitor your cat's health. They can observe for any signs of illness, injuries, or changes in behavior, ensuring early detection and prompt veterinary care if necessary.

Social Interaction and Playtime: Cats thrive on social interaction and playtime. Daily visits provide your cat with attention, companionship, and engaging activities, preventing boredom and loneliness.

Home Security: Regular visits help maintain the security of your home. The sitter can check for any unusual activities, ensure doors and windows are secure, and create a lived-in appearance, deterring potential burglars.

By having Nashville Kitty Sitter visit your cat or kitten daily while you are on vacation, you can ensure their essential needs are met, their health is monitored, and they receive the companionship and care they require.

Nashville Kitty Sitter is experienced and able to administer topical medications, oral medications, as well as insulin and allergy shots when needed. However, it's important to note that Nashville Kitty Sitter will not attempt to administer medications for complex and aggressive cats or kittens. The safety and well-being of the pet and the sitter are paramount; in such cases, seeking alternative options, such as professional veterinary care or specialized handling by a trained professional, is recommended.

For liability reasons, Nashville Kitty Sitter does not permit combined care with friends, family, or other sitting companies. As stated in the pet sitting contract, Nashville Kitty Sitter will be the sole provider of care until the client returns. This policy ensures consistency, accountability, and the best possible care for your pets during your absence.

During the meet and greet with Nashville Kitty Sitter, they will meet you and your pets, discuss your instructions, tour the relevant areas of your home, and address any questions you may have. If both parties agree they are a suitable fit to care for your pets, the sitter will provide you with a lockbox included in the Meet and Greet fee. It's worth noting that Kerri-Ann is a solo sitter, ensuring that you will always know who is looking after your pet.

It is essential to reserve a date for pet care services to ensure availability. If a date is not reserved, it may be assigned to another client needing care. Providing as much notice as possible, particularly during holidays and summer, is highly recommended. However, Nashville Kitty Sitter acknowledges that emergencies can occur, and in such cases, please contact the sitter regardless of the notice, and they will do their best to accommodate your needs.

Nashville Kitty Sitter operates with a morning, afternoon and evening window for visit appointments, except for pets with specific medication or medical needs requiring an exact time. While efforts will be made to accommodate client preferences, Nashville Kitty Sitter does not guarantee specific time slots. Pet sitting hours are scheduled between 7 AM and 5 PM. If clients request visits once a day, the sitter will attempt to place that visit within the desired time frame, but there is no guarantee of exact timing.

Once your service request is approved, the card on file will be charged, and you will receive a receipt. We accept credit card payments through Stripe, a secure processing company, on our Time to Pet booking service. Stripe is PCI Service Provider Level 1 certified, ensuring the highest payment processing security level. Stripe encrypts all data and communications, and they comply with all legal regulations for payment platforms.

Timely communication is crucial if you anticipate arriving home late from your trip. It is essential to contact Nashville Kitty Sitter immediately to inform them of the change in schedule. Please be aware that there will be a charge for any additional visits required due to the extended absence.

Our policy applies to all services and clients, regardless of whether they are new or current. We do not provide cash refunds unless the pet is deceased or if Nashville Kitty Sitter cancels the service. Credited deposits expire after 90 days, and if the credit is not used within that time frame, it will be forfeited.

As an appointment-based business, we require early notification for any changes to planned services. Cancellations made with no notice may result in losing a reservation that we have declined today's care for your felines. Therefore, we enforce the following policies:

Cancellations made eight days or more in advance will receive full credit towards a future visit.

Cancellations made under seven days' notice will result in a non-refundable payment.

On significant holidays, there is a $25 surcharge per visit, and on all other federal holidays a $15 surcharge. However, there is no additional charge per pet as long as the care can be completed within the scheduled time. If you have a visiting pet, please provide current vaccination records.

A convenience fee will be applied if the sitter needs to replenish the customer's supplies. Additionally, if a key fob needs to be picked up, a $5 convenience fee will be added.

If your building does not have parking available, please arrange for the sitter to park and coordinate with the office. Failure to do so may result in necessary parking fees added to the client's invoice.

We exclusively care for indoor domestic and exotic house cats and kittens.