Frequently Asked Questions

We are located in the central area of Sylvan Heights (37209), and our services are exclusively limited to drop-in visits at your home. Please note that we DO NOT currently offer overnight sitting services.

Please note that a travel fee will apply for locations beyond our 10-mile radius. Please refer to SERVICE AREA  for more info

Our primary objective as sitters is to ease the guilt experienced by pet parents, particularly those managing work and home life, and provide them with peace of mind. When you enlist the services of a professional, your cat or kitten can stay in the comfort of their home, surrounded by familiar items such as their bed, toys, smells, and sounds. They can maintain their regular diet and exercise routine. Additionally, they will receive personalized attention and care tailored to their specific needs.

At Nashville Kitty Sitter, we understand the importance of trust when it comes to caring for your pets in your home. As the owner and solo sitter, I want to assure you that I have undergone a thorough background check to ensure my trustworthiness and provide you with peace of mind.

Being a licensed pet sitting company in Nashville, TN, we prioritize the safety and security of your pets and your home. We are fully insured and bonded through Business Insurers of the Carolinas, and I am personally certified in Pet First Aid & CPR. Your pets' well-being and safety are of utmost importance to me.

You can rely on my professional and dedicated pet sitting services, knowing that your beloved furry friends are in capable hands while you're away. Your trust and satisfaction are my top priorities.

Yes, Nashville Kitty Sitter is insured and bonded by the Business Insurers of the Carolinas. This insurance coverage is specifically designed for professional pet sitters and protects the care of the pets and property in their care at the client's home. This ensures that the client's pets and property are covered in any unforeseen incidents or accidents during the pet-sitting services.

Here are the reasons why daily visits from Nashville Kitty Sitter are essential while you are away:

Feeding and Hydration: Cats and kittens require regular meals and access to fresh water. Daily visits ensure they receive their scheduled feedings and remain hydrated throughout your absence.

Litter Box Maintenance: Cats are particular about cleanliness and prefer clean litter boxes. Daily visits allow the sitter to clean the litter box regularly, promoting your cat's comfort and hygiene.

Health Monitoring: Daily visits enable the sitter to monitor your cat's health. They can observe for any signs of illness, injuries, or changes in behavior, ensuring early detection and prompt veterinary care if necessary.

Social Interaction and Playtime: Cats thrive on social interaction and playtime. Daily visits provide your cat with attention, companionship, and engaging activities, preventing boredom and loneliness.

Home Security: Regular visits help maintain the security of your home. The sitter can check for any unusual activities, ensure doors and windows are secure, and create a lived-in appearance, deterring potential burglars.

By having Nashville Kitty Sitter visit your cat or kitten daily while you are on vacation, you can ensure their essential needs are met, their health is monitored, and they receive the companionship and care they require.

Nashville Kitty Sitter is experienced and able to administer topical medications, oral medications, as well as insulin and allergy shots when needed. However, it's important to note that Nashville Kitty Sitter will not attempt to administer medications for complex and aggressive cats or kittens. The safety and well-being of the pet and the sitter are paramount; in such cases, seeking alternative options, such as professional veterinary care or specialized handling by a trained professional, is recommended.

For liability reasons, Nashville Kitty Sitter does not permit combined care with friends, family, or other sitting companies. As stated in the pet sitting contract, Nashville Kitty Sitter will be the sole provider of care until the client returns. This policy ensures consistency, accountability, and the best possible care for your pets during your absence.

During the Meet & Greet with Nashville Kitty Sitter, you’ll meet Kerri-Ann, the owner and sole sitter. This visit gives your cat a chance to get comfortable while we review your care instructions, tour the relevant areas of your home, and go over any questions you may have. If it feels like a good fit for both of us, we’ll move forward with scheduling your cat’s care.

It is essential to reserve a date for pet care services to ensure availability. If a date is not reserved, it may be assigned to another client needing care. Providing as much notice as possible, particularly during holidays and summer, is highly recommended. However, Nashville Kitty Sitter acknowledges that emergencies can occur, and in such cases, please contact the sitter regardless of the notice, and they will do their best to accommodate your needs.

Nashville Kitty Sitter operates with a morning, afternoon and evening window for visit appointments, except for pets with specific medication or medical needs requiring an exact time. While efforts will be made to accommodate client preferences, Nashville Kitty Sitter does not guarantee specific time slots. Pet sitting hours are scheduled between 7 AM and 5 PM. If clients request visits once a day, the sitter will attempt to place that visit within the desired time frame, but there is no guarantee of exact timing as we utilize route scheduling for efficiency.

Once your service request is approved, the card on file will be charged, and you will receive a receipt. We accept credit card payments through Stripe, a secure processing company, on our Time to Pet booking service. Stripe is PCI Service Provider Level 1 certified, ensuring the highest payment processing security level. Stripe encrypts all data and communications, and they comply with all legal regulations for payment platforms.

Timely communication is crucial if you anticipate arriving home late from your trip. It is essential to contact Nashville Kitty Sitter immediately to inform them of the change in schedule. Please be aware that there will be a charge for any additional visits required due to the extended absence.

Our policy applies to all services and clients, regardless of whether they are new or current. We do not provide cash refunds unless the pet is deceased or if Nashville Kitty Sitter cancels the service. Credited deposits expire after 90 days, and if the credit is not used within that time frame, it will be forfeited.

As an appointment-based business, we require early notification for any changes to planned services. Cancellations made with no notice may result in losing a reservation that we have declined today's care for your felines. Therefore, we enforce the following policies:

Cancellations made eight days or more in advance will receive full credit towards a future visit.

Cancellations made under seven days' notice will result in a non-refundable payment.

📝 Additional Fees & Service Policies

At Nashville Kitty Sitter, all policies are in place to ensure safe, consistent, and high-quality care for every client and every cat.

🗓️ Holiday & Weekend Fees

$25 per visit on major holidays

$15 per visit on all other federal holidays

$10 per visit on Saturdays

⛔ No visits are offered on Sundays.

Please plan your travel accordingly.

🐾 Multi-Cat Households

There is no additional charge for multiple cats as long as care can be completed within the scheduled visit time.

🐱 Visiting Pets

All visiting pets (such as a friend’s or family member’s cat temporarily staying in your home) must be approved by Nashville Kitty Sitter prior to your first scheduled visit.

You must provide current vaccination records for any visiting pets.

Failure to disclose a visiting pet may result in immediate cancellation of services without refund. This is a safety and liability issue and is taken very seriously.

🛒 Supply Runs

If your sitter needs to purchase or replenish food, litter, or other supplies during your trip, a convenience fee will be added to your invoice in addition to the cost of items purchased.

🚗 Parking

If your home or building does not have free and accessible guest parking, please make arrangements with your building office in advance.

Any necessary parking fees incurred during visits will be added to your invoice.

We exclusively care for INDOOR ONLY domestic and exotic house cats and kittens.